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Zendesk

Integrating your Zendesk account with Resmo offers valuable insights into your organization's customer support, user activity, and overall service management. Zendesk is a popular customer service platform that enables you to streamline your support processes and improve customer interactions. Resmo can collect and analyze data from Zendesk, which can be useful for identifying trends, ensuring adherence to best practices, and optimizing your support processes.
Using Resmo's SQL query capabilities, users can ask complex questions about their Zendesk data, such as:
  • What are the details and activity levels of support agents and their associated groups and organizations?
  • How many organizations are using the Zendesk platform, and what are their associated domain names and custom fields?
  • Which groups exist in the organization, and what are their descriptions and visibility settings?
  • What are the details of OAuth tokens and clients used for authentication within the Zendesk account?
  • How many app installations are present, and what are their associated settings, restrictions, and subscription statuses?
Setting up change alerts can be helpful for monitoring critical changes in your Zendesk data. For example:
  • Get notified when a new user is added to the organization or when an existing user's information is updated.
  • Receive an alert when an organization is created, modified, or deleted.
  • Get notified when a group is created, updated, or deleted.
  • Receive an alert when OAuth tokens or clients are created, updated, or used.
  • Get notified when an app installation is enabled, disabled, or has changes in its subscription status.
In conclusion, integrating your Zendesk account with Resmo provides valuable insights into your organization's customer support, user activity, and overall service management. By leveraging Resmo's SQL query capabilities and change alerting, you can stay on top of important changes and ensure that your Zendesk configurations are optimized for maximum efficiency and effectiveness.
Resources
Key
Supports Events
Account
App Installation
Group
OAuth Client
OAuth Token
Organization
User